Just speak naturally in the language of your choice, including Swiss German, and our voice bot will understand the context and then give your customer a personalized response, automatically execute a request, or route you to the right agent
AIVA by Enterprise Bot integrates seamlessly with various customer engagement platforms, including Genesys , and offers powerful voice bot capabilities to automate customer interactions and enhance customer experiences. With advanced natural language processing (NLP) technology, AIVA accurately understands and interprets customer requests and, when integrated into Genesys , provides a seamless experience across channels such as voice, chat, and messaging.
“We wanted ChatGPT for our company – yesterday. But we quickly realized its limitations and it would have needed a lot of investment and resources to make it viable. That’s when Enterprise Bot stepped in and gave us an easy enterprise-ready solution that we can trust. “
Pietro Carnevale, CEO HITS (Generali)
Our platform offers a user-friendly interface that lets you retrain the AI without any coding skills. You can adjust the AI's behavior or update it with new data without needing a programming background. Our intuitive interface allows you to modify the AI's training data, fine-tune algorithms, and adjust behavior based on customer feedback and it feeds all this information also into your dashboards.
Enterprise Bot tools prioritize privacy and data security. Communication is encrypted with AES 256-bit encryption in transmission and rest to keep your data secure. We have SOC2 certification and GDPR compliance, providing added reassurance that your data is secure and compliant. You can also c hoose between hosting on our cloud service or a complete on-premise solution for maximum data security.
Freija Brouwer, Scrum Master, Riverty
Pietro Carnevale, CEO HITS (Generali)
Sri Baradwaj, VP Digital Innovation & Applications, Franciscan Health