Our Co-browsing feature enables real-time assistance by screen sharing with customers, allowing you to guide them through transactions or issue resolution. It reduces the need for lengthy conversations and leads to faster resolutions and higher customer satisfaction.
Our Deep Analytics feature measures agent productivity and identifies areas for improvement by capturing data on response times, resolution rates, customer satisfaction scores, and more. It provides real-time tracking and progress monitoring, identifying training needs and coaching opportunities for a more effective and engaged team. Our dashboard shows key metrics for an easy understanding of agent performance at a glance.
“We wanted ChatGPT for our company – yesterday. But we quickly realized its limitations and it would have needed a lot of investment and resources to make it viable. That’s when Enterprise Bot stepped in and gave us an easy enterprise-ready solution that we can trust. “
Pietro Carnevale, CEO HITS (Generali)
Enterprise Bot tools prioritize privacy and data security. Communication is encrypted with AES 256-bit encryption in transmission and rest to keep your data secure. We have SOC2 certification and GDPR compliance, providing added reassurance that your data is secure and compliant. You can also c hoose between hosting on our cloud service or a complete on-premise solution for maximum data security.
Freija Brouwer, Scrum Master, Riverty
Pietro Carnevale, CEO HITS (Generali)
Sri Baradwaj, VP Digital Innovation & Applications, Franciscan Health